Five Guys Reviews

Five Guys has an overall rating of 4.8 based on 28 reviews. Customer feedback on Five Guys is mixed: Five Guys reviewers highlight positive aspects like delicious burgers, generous portions, friendly staff, customizable toppings, which strongly appeal to burger enthusiasts and casual diners. However, Five Guys is often criticized for its higher price point, long wait times, limited menu options, inconsistent service.

4.8/5.0

28 reviews

5 Stars

21

4 Stars

5

3 Stars

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1 Star

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All Five Guys Reviews (28)
DavidBeckett
May 25, 2026
"I ordered Five Guys for delivery..."
I ordered Five Guys for delivery and it got here quicker than I expected, like before I even had time to get settled, grab a drink, pick a show, or start wondering where the driver was. The fries were still warm, the burger wasn’t smashed or falling apart, and everything was packed properly. The bag, the fries, the burger, the toppings, the whole thing was just easy and exactly what I wanted. No missing items, no weird delays, no soggy mess. I’d definitely order again.
hello_edna822
May 16, 2026
"Nice to have something that just works"
I’m kind of tired of apps making simple stuff feel like a whole process, so this was a relief. Ordering burgers was quick, easy, and didn’t come with any extra hassle.
anniedonaldson7705
May 07, 2026
"I went in for lunch and liked..."
I went in for lunch and liked the vibe at first. It had that nice busy energy, the staff seemed relaxed, and the music was decent. I do kind of regret going right when it started filling up though, because it got loud fast and made it hard to fully enjoy the meal. Still a good spot, but I’d probably go at a quieter time next time...
LeslieChamness
May 06, 2026
"Order Was Fine, Just Needed Napkins"
Everything in my order was correct, so I don’t really have any major complaints. The only thing was that they forgot to include extra napkins, which I had asked for. Not a big deal, but still worth mentioning
Elayne_grimm04
April 25, 2026
"Absolutely Nailed My Allergy Order"
I have to say, they were seriously great with my allergy order. The staff actually checked the allergens instead of just guessing, which made me feel way more comfortable. I got the fries and felt totally confident they were safe for me. i’d trust them with this again without a doubt.
JamesKlein
April 23, 2026
"My go-to when I want it exactly my way"
What I like most about Five Guys is that ordering feels really personal without being complicated. I’m kind of picky with burgers, so being able to choose the toppings I actually want and leave off the ones I don’t makes a big difference.
I also appreciate that they never make the customizations feel like a hassle. If I want extra pickles, grilled onions, a certain sauce, or a bunch of toppings together, it usually shows up just how I pictured it.

It’s not fancy, but that’s the point for me. I keep going back because it feels like I’m getting my version of a burger every single time.
ElmerFloresca_74
April 17, 2026
"Grabbed Five Guys for takeout the packaging did..."
Grabbed Five Guys for takeout the packaging did its job. The fries were still warm when I got home, the burger wasn’t squished, and nothing leaked all over the bag (which is always a win). It’s a small thing, but I really appreciate when takeout makes it home looking like actual food and not a total mess.
KimGoldberger
April 13, 2026
"Quick and Easy Lunch Stop"
Stopped by Five Guys around lunchtime and, i was expecting the line to be a whole thing, but my order came out fast. The staff kept everything moving, so it didn’t feel chaotic or stressful at all. The fries were hot too, which is always a win. not much more to add, just a solid spot when you need something quick and don’t have a ton of time.
WILLIAMS
April 10, 2026
"Really easy spot to get to"
It’s right by my work, so it’s super handy for me to stop by. Makes things a lot easier when I need quick visit.
Tiffany.estrada
April 06, 2026
"Great first impression"
Right from the moment I walked in, the staff seemed really friendly and easy to deal with. They got my order sorted quickly, didn’t make anything feel like a hassle, and overall just made the visit feel smooth and relaxed.
hello_robert480
April 04, 2026
"Honestly, This Five Guys Is Shockingly Clean"
I’ve been to this Five Guys a few times now, and I swear, it’s almost weird how clean they keep it. The tables get wiped down fast, the floors aren’t sticky at all, and the drink station isn’t some disaster zone like you see at a lot of fast food spots. Even when they’re slammed, the staff somehow stays on top of everything. The bathrooms were clean too, which is a huge deal to me. It just feels so much better eating somewhere that actually looks cared for instead of totally forgotten.
David-neace
March 16, 2026
"Huge Fries and a Filling Burger"
The fries were seriously huge, like really huge, and the burger filled me up way faster than I expected. Simple meal, but definitely satisfying...
hello_william784
March 12, 2026
"Payment was simple, but nothing special"
The payment process was quick and went through without any problems, which I appreciated. That said, it felt basic overall and there wasn’t much that stood out. It got the job done fine, just not anything memorable.
CharlesHayes
March 08, 2026
"Good first impression from ordering online"
My first impression of ordering through fiveguys.com was good. The site was easy to figure out right away, the menu was clear, and I liked that I could pick all my toppings without any hassle. Checkout was quick too. When I got there, my order was ready on time, everything was correct, and the fries were still hot. Smooth experience overall, I’d definitely use it again.
Hambre
March 01, 2026
"The best"

Bests burgers on Tampa en the fries are big  and delicious

RyanKennedy_97
February 23, 2026
"Always hits the spot"
Every time I order from here the food shows up fresh and hot and the burgers are really good, but the fries might be my favorite part, it’s not some fancy place or anything, just really solid food that’s been good every single time and I don’t think I’ve ever had a bad meal from them...
allysonschultz0233
February 15, 2026
"Found what I needed easily"
I was trying to check the calories and allergy info before ordering, and it was just really easy to find on the site. Nothing felt confusing or buried, which I appreciated a lot. It gave me what I needed quickly and I felt good about ordering after that
marie1987
February 08, 2026
"Still Worth It After My Last Visit"
Five Guys definitely isn’t the cheapest place to grab a burger, but after my most recent visit, I still feel like it’s worth it. The burger tasted really fresh, the fries were overflowing like usual, and I left completely full. I know it costs a bit more than some other spots, but when the portions are that big and the food hits the spot, I don’t really mind paying extra
STRADER
February 02, 2026
"Parking was easy, no headaches"
There was plenty of spots right outside, so I got in and out quick. Everything were simple and no hassle at all
michael-Shabazz
January 23, 2026
"Glad the hours were accurate"
I was kind of rushing and felt pressured to figure out somewhere that was still open late, so I checked fiveguys.com before heading over. The hours were actually right, which saved me from guessing or wasting a trip. It’s a small thing, but I definitely appreciated it.

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